House Rules & Policies

Refunds

Unfortunately, we cannot exchange tickets or offer a refund for tickets. If a show has sold out and there is a waiting list we can sell tickets on for you.

Late Arrivals

We will always try to ensure that an event starts on time

We can not allow admittance to anyone who arrives late unless:

  1. There is an opportune moment within an event
  2. The artist or company allows latecomers

We can refuse entry without a refund

We emphasise the importance of booking your tickets ahead of time or arriving at Neuadd Dwyfor when the box office opens half an hour before a performance.

Filming and Photography

The use of any filming equipment or cameras is prohibited within Neuadd Dwyfor

Changes to Program

Neuadd Dwyfor reservesd the right to make changes (time/date) to the advertised programme

Group Tickets

A reduction of 10% is available to parties of 10 or more

Payment Methods

It is possible to pay for tickets with cash, credit/debit card (minimum payment of £10) or by cheques made payable to ‘Cyngor Gwynedd’

Food / Drinks

Only food and drink purchased on the premises may be consumed in Neuadd Dwyfor. Sweets, soft drinks, popcorn and ice cream are available in Neuadd Dwyfor.

Car Park

Parking for one vehicle for people with disabilities is available immediately outside the the building. Extra spaces are available in the car park across the road.

The council car park is available directly opposite the building on Penlan Street.

Gift Vouchers

Gift Vouchers are available through the Box Office by phoning 01758 704 088 or via our website

Age Restrictions on Events

All children under 8 must be accompanied by an adult of 16 years or older.

Some of our live events have an age restriction if they contain scenes of a sexual nature or strong language. These details will be listed in our programme and/or on our website.

The BBFC set age restrictions for films. For more information please look at the BBFC website http://www.bbfc.co.uk/what-classification

Concessions

We offer concessions (on most events) for children under 18, full time students, Income Support ES40 and adults over 65.